Device Security Check
Your Scan ID
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Give this ID number to your technician before continuing. They will use it to identify your scan.
Your device will now be scanned for potential issues such as unusual configuration, redirects, or other anomalies.
You may leave this page at any time, or continue to run the check.
Encrypted & private. All data is protected between you and Comm-Breakdown.
Automated checks
Why manual steps?
On iPhone, Apple does not allow any website or app to run these checks for you. We can't install something that does it automatically. So we either guide you step-by-step below, or your technician can do the check for you over a screen share — they see your screen and perform each step for you.
Thorough check – follow each step
Do these in Settings on your device. Tap each step when done.
Completion certificate
Save or share this with your technician as proof you completed the check.
Signs to watch for
- Unexpected battery drain or device getting hot
- Strange pop-ups, redirects, or new tabs
- Apps you didn't install
- VPN or Device Management profiles you didn't add
- Default search engine or homepage changed
- Unusual data usage
Chat with your technician
If you refresh the page, the number shown here may change (e.g. to a ticket number). Same session—you're still in the same chat.
🔒 Encrypted & private between you and Comm-Breakdown.
When your technician sends a message or a screen-share link, it will appear below. Tap "Join screen share" when you see it.
Scan results suggest one or more items to review. Send these results to your technician.